MAIL SERVER
To access your mail via your browser use http://yourdomain.com/webmail/
Understanding Your Mail Server As a linux
customer, the setup of every single email item available to your
account is automated by your /controlpanel. (Located at
http://www.yourdomain.com/cpanel/
Thus, there is no need to contact the technical staff to setup any
of your pop3 accounts, forwards, aliases, lists, or
auto-responders. Simply check out the Email section of your
/cpanel/, and then the various options within.
Within each
menu, there is a small help guide explaining the exact purpose of
each item. We have outlined a few additional points
below:
- Remember to always use "mail.yourdomain.com"
as the incoming (pop3) and outgoing (smtp) server in your local
email client, such as Outlook Express.
- In the linux mail control center, the
forwarding function provides forwarding to outer address, and can
be used to alias one account to another. Thus, if you want
mike@homepage.net to head to a pop3 account of
slim@aol.com, use a forward to make this
happen.
- Any pop3 accounts you setup will use your
email address as the login. For example, if you request mouser@cheesewhiz.org, the
actual login for that pop3 box will be "mouser@cheesewhiz.org".
- If you forget the exact login of one of your
pop3 accounts, simply head over to the "pop account" menu within
your /cpanel/ to find out exactly what the logins
are.
- Your "default address" is the root catch-all
mailbox. It receives messages heading to all addresses which
aren't setup as unique pop accounts within your domain. Keep in
mind that the default address account does NOT have a prefix, like
other pop accounts. The login for your default address is the same
as the main FTP login for your account.
- If it seems that you cannot lock a pop3
account to retrieve messages for any reason, the quickest way to
solve this for yourself is to delete and recreate the account with
your /cpanel. This saves time as it bypasses asking our support
staff for assistance. Yes, the changes you make to your email
items with your /cpanel are done in real time.
- The mailing list feature is very simple,
please keep that in mind. If you require a more powerful
listserv program, you should probably look elsewhere. We
cannot utilize a robust listserv on our webhosting machines
without causing the server's overall performance to suffer.
- Hopefully this helps! Remember that the mail
functionality for your domain won't be available on our servers
until your entire domain is registered to our nameservers.
Email Trouble
If you are having problems related to receiving
or sending email messages at your domain, this section is for you.
Check through the headers below for help on the exact situation you
are experiencing. Also, please be sure that your domain is
registered and resolving on our nameservers before you start using
the email services provided with UltraSpeed.
Can't send
mail:
Our SMTP servers are configured as secure relays.
This means that you cannot simply reference "mail.yourdomain.com" as
an Outgoing mailserver unless you successfully log in via one of
your pop3 accounts at "mail.yourdomain.com' before you try to send.
This is a mandatory setting to prevent spammers from using our
mailservers as havens for unsolicited email. If you are getting a
"relaying prohibited" or "disconnected by administrator" error, it
means that you haven't logged into the pop3 server at your domain
before you tried to send through the smtp server at your domain. To
log in, you need to check for mail first.
In addition to
this, you might not be able to send regardless of if you check mail
successfully. Some ISPs have it set so that their users cannot use
an outbound SMTP server to relay messages. If you are still
experiencing problems sending through your domain, and are certain
that you have logged in via pop3 to an account at your domain, you
might want to contact your local ISP to see if they do allow their
users to use outbound smtp servers.
Finally, we'd like to
clear up a common misconception of many users: the smtp relay you
use to send out your messages has absolutely no bearing on the
address your recipient sees as the sender. If you do end up having
to use your local ISPs SMTP server, it will not prevent you from
sending messages from address @yourdomain. For example, let's say
that you have the domain "hompage.net". You can configure your email
client to send from the address "admin@whatever.com" even if
your outgoing (smtp) mail server is set as "mail27.prodigy.net" -
your recipient will still see the message as being sent from
"admin@whatever.com" regardless of the smtp server you use to
send it. Be sure that your incoming (pop3) server is set to
"mail.homepage.net", of course.
Your default root email
account: Every account starts out with a default "catch-all"
account for its domain. This email box will grab all mail heading to
ANYNAME@yourdomain.com. The login for this box is simply the same
main account login you received after signing up. Thus, if your root
account is "test@homepage.net" (login of "homepage" - first 8
letters of your domain), there is no need to request an alias to
your root account, because all names under your domain already are
filtered into this account.
Can't lock account: A
common cause of this is that the e-mail account is being accessed
already or it is still open from another mail checking session.
Solution: Retry in about 30 minutes. If it still does not work it is
possible that you are using the wrong user / password combination.
Please remember that POP accounts logins will use your email
address as the login.The mail control panel of your account keeps
this information for you, so please check there to correct any login
problems.
Any Username And Password Error: The main
cause for this is trying to access the e-mail account with the wrong
user / password. Remember you will use your email address as the
login. If all else fails, simply remove, and then recreate the
account with your mail control panel.
If none of this helps,
then most likely the pop3 box in question has a received a corrupted
message. Contact our support team and
tell them to clear that box out. Usually this results in most or all
of that particular mailbox's contents being
erased.
Problems resolving your mailhost: If you
find that you can't get "mail.yourdomain.com" to resolve as a valid
SMTP or POP3 server, please be sure that your domain is registered
to our nameservers. Also, try clearing out your cache and cookies
and then restarting your computer.
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