ALL Technical Support Requests must be sent using our Technical Support Request Form. Not only
does this form contain the necessary information that will allow us to distinguish you from our
other clients, but it also carries your request to the current support tech on duty. A link to
this form is conveniently located throughout our web site...we recommend that you bookmark it
for easier access.
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All billing is handled in house by our billing department. If you have any questions
regarding your statement, please contact us at accounts@World Wide Web Hosts Net.
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There are only 3 reasons we deactivate accounts. 1) Non-payment, 2) Spamming violations,
and 3) Non-compliance of our policies.
We must ask all of our clients to understand that just as they must take measures to protect
their business, so must we. We provide hosting services for many individuals and businesses,
therefore it is necessary for us to establish Policies and Guidelines that will protect both
our company as well as those residing on our servers. If we were to alter our policies and
guidelines for each situation that may arise in the course of a month, the reason to function
as a business would cease to exist.
Payment Policy
All accounts must be paid on the due date, you will be invoiced 3 weeks beforehand with another reminder a few days before it's due (if not already paid).
Accounts not paid on time will be charged a 10% penalty on the amount owing.
If still not paid 10 days after the due date, all web access will be disabled
(Your pages will not be accessible over the web), if your account is still outstanding 1 month after the due date it will be deleted and the account sent to our Debt Collection Agency putting your credit rating at risk.
It is unfortunate that we have had to implement such harsh policy on account payments because of the abuse of a few.
Continued late payment will result in immediate html deactivation and you may be asked to find alternative hosting.
If your account has been deactivated due to non-payment, please contact our billing department
at accounts@World Wide Web Hosts Net.
If your account has been deactivated due to non-compliance of our policies and guidelines,
email us and we will review your account. We will more than likely
re-activate your account if you will provide us with a Letter of Promise that you will not
further compromise our policies and guidelines.
In EITHER case, we will not charge you a reactivation fee for first occurrence. After the
first occurrence you will be charged a reactivation fee of $50.
Third occurrence you will be charged $100.
Fourth occurrence, you may be asked to locate a different hosting service.
If your account has been deactivated due to spamming violations you will not have the
opportunity to reactivate your account on our servers. This violation is strictly controlled by
the backbone itself. When this type of deactivation occurs it was done by the backbone and not
World Wide Web Hosts Net. We have a strict non-spamming contract with our backbone providers and such
deactivations are out of our control. All spamming violations are deactivated without option of
reactivation. This rule as well as the consequences are set forth before your account is even
activated on our servers, we will not beg the backbone for reconsideration.
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This is the area where both our Regular Hosting Clients and our Resellers manage their
accounts. This area is where you add accounts, cancel accounts, and upgrade accounts.
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When you need to cancel an account, this is done within Hosting Admin (Reseller or Regular Hosting Client).
The information that you
provide us within that form assists us in canceling your account and the billing for that same
account.
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Well it happens and there is not much that can be done when it happens except to fix the
problem, that is if the problem is on our side.
Once you've established an internet connection through your PC, your dial up travels through
several points before the actual log in to our servers. If there are any problems, within or at
any of those points, it will prevent you from logging into your account. This obviously is out
of our control.
However, in the event that one of our servers do go down, we can assure you that we will be
aware of it before you are and are working diligently to restore service. You are more than
welcome to contact us, but don't be overly anxious if we do not respond immediately, it only
means that our hands are full at the moment to correct the problem.
Remember, our online Technical Support Request Form is the most efficient means for providing
technical support to our customers. You will find a link to this form throughout our web site.
Please do not flood email boxes and telephone lines with support requests, we can only be
sensitive to your needs if you will do the same for us.
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For obvious reasons if our servers are down or if you are experiencing problems connecting
to your account for other reasons not involved with our servers, your email is not going to
work either.
If you can log into your account as well as visit it through your browser, then something is
wrong. However, before contacting Technical Support, be sure to walk through the setup of your
email client to ensure that you have the correct settings.
Other problems might be due to changing your password recently. Changing passwords for your
email and changing passwords for your Control Panel and FTP client are done in separate areas,
so if you've done one but not the other, this may be your problem. Please refer to Chapter 8 -
Changing Passwords for instructions and details.
If you have checked your settings and verified that it is not a password problem, submit the
Technical Support Request and we will handle your request promptly. You will find a link to the
Technical Support Request Form throughout our web site, we recommend that you bookmark it for
easy access.
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Please be sure to use all the resources available to you prior to contacting Technical Support.