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DO NOT DELETE OR RENAME any of these directories. These directories are
automatically setup by the system and required in order for your account to function. Deleting
or renaming any of them will cause fatal errors that can only be repaired by deleting and
resetting your account. Deleting and resetting your account will inadvertently cause you to
experience DNS problems. DNS problems are not something that can be manually fixed, as they can
only work themselves out in an unpredictable amount of time.
Of these directories, the ONLY ONE that is important to you is the www directory. This
is the directory where you will upload your web pages and create other subdirectories that will
pertain to your web site. Your pages WILL NOT be viewable on a web browser unless they are
uploaded to this directory.
When you initially enter your www directory, you will see a directory/file listing similar to
the following:
cgi-bin
stats
uploads
index.htm
Again, DO NOT DELETE OR RENAME any of the directories within this folder. These are directories
created by the system and are required in order for your account to function.
Of these directories, the ONLY ONES that are important to you is the cgi-bin (this is where you
will upload your cgi scripts) and any directories that you may create for your web pages.
As you add options from your Control Panel, such as the Shopping Cart, Search Engine, install
the Mail List software, or any other options you utilize from the Control Panel, the system
will automatically create other directories within this area. ANY AND ALL sub-directories
and/or files created by the system are required by the system to make a particular function
operate and SHOULD NOT BE DELETED OR ALTERED IN ANY WAY.
The index.htm page is the default entry page for your account and this file SHOULD BE REPLACED
by one of your own design, but IT MUST BE named index.htm.
This directory (www) is where you upload your other pages as well as create any subdirectories
that you may need.
Below is a brief description of the different directories you may or may not see when you log
into your account at any given time depending on what options you have utilized from your
Control Panel. These are only descriptions and these directories should not be altered in any
way unless we have instructed you to above.
File/Directory Name - Description
domain-anonftp - this folder is used for your anonymous users to download public
files. domain-web-logs - this folder contains all access logs of visitors to your site domain-mail - this folder holds all POP mail accounts for your domain domain-www - this folder stores all htm files for your domain (same folder as the
www folder) www - this is where you put all your htm files and subdirectories (same folder as
the domain-www folder) domain-secure - this folder stores all secure htm files (same folder as www
folder and domain-www folder) this is an aliases folder that is secure when the right URL path
is called correctly. Example: https://secure-server.net/domain_name/file.name
Refer to Chapter 7 where you will find more information regarding the directories and files in
your account. TOP
ALL files must be uploaded to your www directory in your account. Please read above
section All the files in your account.
Files are uploaded to your account via FTP_32 or Fetch. Please refer to Chapter 4 - FTP
Instructions.
If you are new to the Internet, this is all probably pretty overwhelming to you. We soon hope
to develop a Newbie Package section where you'll find tutorials to assist you in getting
your web site up.
If you are getting an error when typing the above several things could have gone wrong, these
are as follows:
1) Your initial page is not named index.htm
2) The code in your index.htm page is incorrect
3) Your registration/transfer request has not yet completed. (this process can take up
to 72 hours).
4) Your account has been deactivated due to non-payment, non-compliance of our policies, or
spamming violations - users need to contact Technical Support.
NOTE: If your account has been deactivated due to spamming violations, we had no control over
the deactivation itself. Our spamming policies are set forth by our backbone providers
themselves and when an account violates these policies, the backbone steps in and removes the
account in question from our server without the option of reactivating. We have no control over
this and feel that our warnings throughout our web site as well as within our User Agreement is
sufficient warning to our users to not spam.
The best advice that we can pass on to our users is DO NOT SPAM. There are only so many
backbones and while you may find it convenient to hop around from hosting company to hosting
company, eventually you will start getting "We don't want your business" from the
hosting companies, this is because the backbone will not allow them to host you because you've
been banned for spamming. You don't have to like this rule, but it's the one that rules your
existence on the Internet.
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